RETURNS AND EXCHANGE POLICY
 For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request  and as soon as we receive the item you returned, we will process your refund minus the 30%

Restocking Fee
 All returns must be in its original packaging and condition and also be made within  15  days of the delivery date. SKYLUMENT has the right to refuse returns that passed the 15 days allowed time after delivery.  For additional help please contact us at: ✆ Telephone 336-448-3641- 8:00am - 8:00pm and/or Email Us at skylight.ace@outlook.com .

REFUND POLICY
 Refunds
 We do not offer refunds or replacements when customers enter the wrong shipping address.  We offer refunds if you meet the following:
 (1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
 (2) Email us at skylight.ace@outlook.com (Name, Order Number, and any information of why you are requesting a refund).
 We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process
 through your bank.  Do not send your purchase back to the address from which it came.
 Returned to Sender
 If you provide the wrong address, and your order is returned to us by the mail carrier,  we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
 If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
 

Order Cancellation
 All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items
 Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
 

Warranties
 Our standard refund and replacement policy lasts 30 days from the date your tracking
 number shows your order was delivered. If 60 days have gone by since your purchase  was received, unfortunately we can’t offer you a refund or replacement.
 

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s
 responsibility as each country has different Custom Duties and Laws of Taxation.
 For inquiries and any other concerns, you may contact us through the following
 channels:
 Email : skylight.ace@outlook.com
 Call/SMS : ✆ Telephone 336-448-3641- 8:00am - 8:00pm